Cookies
We use cookies to make sure you always see the best possible version of our website. They’re how we personalise your visit and how you can get to the pages you use more quickly.
What are cookies?
They’re text files formed by small bits of data, which download to your device when you visit a website. When you re-visit that website – or any other website that recognises that cookie – your device sends it back again.By using our website, you agree that we can place cookies on your device. But remember, the cookies we use don’t contain your personal information and we can’t identify you from them.
Why we need them
Cookies allow a website to recognise a user's device and serve up more relevant content. They also help keep your device – and our systems – more secure.What cookies do we use?
We use four types of cookies. Some you have to use, others you don’t. The four types are:Strictly necessary cookies – without these cookies, our site may not load properly. Find out more.
Performance cookies – these tell us how visitors use our website. The information they collect is anonymised. It’s only used to improve how a website works. Find out more.
Functionality cookies - These allow a website to remember choices you make on a site e.g. your username, language or the region you’re in. The information they collect is anonymised, so they can’t track your activity on other sites. Find out more.
Targeting cookies - These deliver adverts to your device. They’re usually placed by advertising networks with the website operator's permission. This information is shared with other organisations such as advertisers. Find out more.
To opt out of any of these cookies, you need to change your browser settings.
To find out how, visit your browser provider e.g. Chrome, Firefox, Internet Explorer, Opera, Safari, etc…
For more information on Cookies:
http://www.ico.org.uk/
http://www.iabuk.net/
http://www.aboutcookies.org
Our cookies
Category 1: Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
Accepting these cookies is a condition of using the website, if you prevent these cookies we can't guarantee or predict how our website will perform during your visit.
Our strictly necessary cookies:
| Software | Cookies | Description |
| Amazon AWS | AWSELB | AWSELBCORS | This cookie is associated with the Amazon Web Services Elastic Load Balancing functionality for routing client request on the server. |
| Google Tag Manager | _dc_gtm_UA-xxxxxxxx | This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account. |
| Microsoft | ASP.NET_SessionId (sometimes listed as PPSid) | __RequestVerificationToken | General purpose platform session cookie, used by sites written with Microsoft.NET based technologies. Usually used to maintain an anonymised user session by the server. | This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser. |
| Vitality | OpenIdConnect.nonce. | Used to validate the identity token received from the Identity Provider (IdentityServer). It is a session cookie, but the information contained expires in 1 hour |
| visid_incap | incap_ses_ | Incapsula DDoS Protection and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months. | Cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie) | |
| JSESSIONID | Java session cookies. A unique session identifier assigned by a WebServer, which lasts for the duration of the current session on the website. Usually used to maintain an anonymous user session by the server. | |
| PHPSESSID | PHP session cookie associated with embedded content from this domain. | |
| nlbi_XXXXXXX | To ensure requests by a client are sent to the same origin server. | |
| bp_user-registered | bp_user-role | bp_ut_session | These cookies are used by the website to determine which users should have access to private pages on the site. If you block this cookie you will not be able to use the site. | |
| hasSeenCookieMessage | This cookie records when you have seen and accepted the cookie warning message. |
Category 2: Performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
By using our website, you agree that we can place 'Performance cookies' on your device. Accepting these cookies is a condition of using the website, if you prevent these cookies we can't guarantee or predict how our website will perform during your visit.
Our performance cookies:
| Software | Cookies | Description |
| Dynatrace | dtCookie | dtLatC | dtPC | These cookies are associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. |
| dtSa | This cookie is used to save action names across pages so that performance can be monitored across pages. | |
| rxvt | This cookie is used to store two timestamps to determine session length and the end of a session. | |
| Google Analytics | _ga | Google Analytics is a service offered by Google that generates detailed statistics about the visitors to a website. Their cookies are used to store details on how long a visitor spends on a website and where they came from. We use the information to improve the website. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. |
| _gat | Used by Google Analytics to throttle request rate. | |
| _gat_UA-nnnnnnn-nn | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. | |
| _gclxxxx | Google conversion tracking cookie | |
| _gid | The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form. | |
| utm | UTM works as a custom URL for marketing campaigns and reports can be viewed in platforms like Google Analytics. UTM tags are appended as part of the visible URL in marketing programs for understanding visitors to our website – for example, if they have visited the website, clicked on a link or signed up to a conference/event. These details are collected at an aggregated level. Customizing the URL with UTM tags allows us to better understand the marketing activity, which then allows us to better serve our audience | |
| Google Optimize | _gaexp | _gaexp_rc | _opt_expid | These cookies are part of Google Optimize, used to determine a user’s inclusion in an A/B experiment via Google Optimize and the expiry of experiments a user has been included in. Google Optimize is used to enhance user experience on our website. |
| Microsoft Azure | ai_session | This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie. |
| ai_user | This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time. | |
| Microsoft Bing ads | _uetvid | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. |
| Response Tap | __adiCookieCheck | This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. This cookie checks to see whether the visitors browser is set to allow other cookies to be set by the software. |
| adiLP | This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. The cookie is used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking. | |
| adiS | This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. | |
| adiV | This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. It cookie contains an identifier which is used to track a visitor over time. This allows the software to show multiple visits made by a customer over time from the same browser. This cookie is set to expire 1 year after the visitor leaves the website. | |
| adiVi | This cookie is set by software from ResponseTap. The software provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. It contains an identifier which is used to help track a visitor's path while they are on the website. This cookie is set to expire 30 minutes after the visitor leaves the website. | |
| Sitecore Analytics | SC_ANALYTICS_GLOBAL_COOKIE | This cookie name is associated with the Sitecore Content Management System as is used for web analytics to identify repeat visits by unique users. |
| Hotjar | We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site. |
Category 3: Functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
By using our website, you agree that we can place 'Functionality cookies' on your device. Accepting these cookies is a condition of using the website, if you prevent these cookies we can't guarantee or predict how our website will perform during your visit.
Our functionality cookies:
| Software | Cookies | Description |
| Dynatrace | rxVisitor | This cookie is used to store an anonymous ID for the user to correlate across sessions on the world service. |
| Google Analytics | ___utmv | Custom google analytics Variables. This cookie provides information to the user-defined report in Google Analytics so that it knows how to classify visitors. |
| Imperva | reese84 | x-d-token | This cookie persists the token used to grant access to protected endpoints. For more information, please view the imperva.com website. |
| Medalia | kampyleSessionPageCounter | Counts the number of pages a user views within a single session. This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd. |
| kampyleUserSession | A unique ID for this specific session. This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd. | |
| kampyleUserSessionsCount | Counts the number of sessions per user. This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd. | |
| kampyle_userid | A user ID. This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd. | |
| kampyleInvitePresented | Profiling cookie, flag indicating whether an intercept was presented in the session. This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd. | |
| kampyleUserPercentile | Profiling cookie, number between 0-1 used for percentage of users targeting. This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd. | |
| md_isSurveySubmittedInSession | Records information about the visitor’s session on the Medallia client’s domain, such as the number of pages a respondent has visited in their session. This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd. | |
| cd_user_id | Medallia feedback survey Unique id that identifies the user’s session. | |
| Vitality | catAccCookies | This cookie is used to manage a cookie consent plugin to record the end user's acceptance that the site uses cookies. |
Category 4: Targeting cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Preventing these cookies may stop us from offering you some services. All of these cookies are managed by third parties, and use the third parties' own tools to prevent these cookies.
Our targeting cookies include:
| Software | Cookies | Description |
| fr | Contains browser and user unique ID combination, used for targeted advertising. | |
| _fbp | Used to deliver a series of advertisement products such as real time bidding from third party advertisers. | |
| _dlt | IDE | test_cookie | This domain is owned by DoubleClick (Google). The main business activity is: DoubleClick is Googles real time bidding advertising exchange | |
| _GRECAPTCHA | NID | reCAPTCHA is a SPAM protection service provided by Google that helps protect websites from spam and abuse. It may analyse traffic,with the purpose of filtering the parts of traffic recognized as Bots or SPAM. | |
| lissc | lang | lidc | UserMatchHistory | bcookie | AnalyticsSyncHistory |bscookie | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | |
| lang | This domain is owned by LinkedIn, the business networking platform. This sub-domain is connected with LinkedIn's marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targeting. | |
| Microsoft (Bing ads) | _uetsid | This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. |
| MUID | Microsoft User Identifier tracking cookie used by Bing Ads | |
| Quantcast | mc | d | Tracking of users and measure and improve performance and supports personalisation |
| personalization_id | This cookie is set to measure the performance of advertising campaigns through Twitter, across different browsers and devices used by a visitor. | |
| Yahoo | A3 | B | Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. |
| YouTube | VISITOR_INFO1_LIVE | This cookie is used as a unique identifier to track viewing of videos |
| GPS | YouTube enters this cookie when you watch a YouTube video through our website. GPS data for mobile users | |
| CONSENT | YouTube enters this cookie when you watch a YouTube video through our website | |
| YSC | YouTube enters this cookie when you watch a YouTube video through our website. Unique session id for that visitor |
If you wish to opt out of any of the above cookies you will need to change your browser settings. For further details please visit the relevant provider –
More information on Cookies:
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