Meet the team at Vitality

How long have you worked at Vitality?
I joined Vitality in 2012.

What do you do here?
As the Chief Data Officer, I look after Data Management & CRM (customer relationship management) delivery for the Vitality UK group. We provide data engineering, data governance, central customer data platforms and Salesforce delivery services.

Which office do you work in?
I work in both the Bournemouth and London offices. This means I enjoy the crisp and clear air of the coast and get to experience the vibrancy and buzz of London.

What’s your department like?
It’s a great place to be for anyone passionate about customer data and customer relationship management (Salesforce). We help the business make fact-based decisions and improve customer centricity. My teams consist of super talented and diverse people, located across the UK and South Africa. The great thing about working for my department is that it touches every part of the business. You get to hone your data and technology skills. You also get to understand different aspects of the business and work with people across the organisation.

What’s the best thing about working at Vitality?           
We have fantastic people, a great vibe and it feels like we’re part of a large gamily. It’s a dynamic company making an impact through innovation and change. The fast pace comes with its own challenges, but it also comes with opportunities. You get to work with so many talented people. We’re all willing to collaborate, challenge, help and support. 

How long have you worked at Vitality?
I’m approaching four years! It’s flown by. 

What do you do at Vitality?
I’m the Learning Experience Manager for Operations.

Which office do you work in?
I work in the Bournemouth office. I feel super lucky to live and work so close to the beautiful beach. Quite often I go there on my lunch to enjoy the gorgeous views. During the winter, I love watching the windsurfers while sipping a warm drink!   

Tell us a bit about your department
We are a team of 14 training and development specialists. We support the training needs of healthcare advisers across Service Operations. To put it simply, our job is to ensure our wonderful people are equipped to deliver outstanding customer service! We are responsible for inducting new recruits across Member Care, Adviser Service & Member Service. We also work very closely with PMO. This is so we can ensure our exciting initiatives are cascaded to the right people at the right time. 

What’s great about the department you work in?
That’s easy - the people. I feel lucky to work with such an inspiring and determined group of people. Each and every person plays an integral role to ensure we are the best we can be. We’re fortunate to be a part of many exciting initiatives. And we’re even more fortunate to translate these changes into engaging training for our people. 

What’s the best thing about working at Vitality?
The best parts are the people, pace and innovation. But most of all, it’s the opportunities. Over the past four years, I have grown both personally and professionally. We really do liberate the best in our people!

How long have you worked at Vitality?
Almost six great years!

What do you do at Vitality?
I am Chief Medical and Healthcare Officer at Vitality. I am responsible for the quality and value of the health and care we fund, among other areas.

Which office do you work in?
At the moment, my home office! Hopefully I’ll soon be back to our London office.

Tell us a bit about your department.
We have a great team of approximately 100 colleagues who work across a diverse range of functions. This includes engagement and contracting with providers, pathways and behaviour change, digital health, claims performance, underwriting, analytics and more. We have a fun, energetic approach to our work. We embrace our diversity, support each other, and ensure our purpose is clear in we do.

What’s the best thing about working at Vitality?
It’s our people, the culture we create and the impact we have on our members.

How long have you worked at Vitality?
I’ve been here since 2012.

What do you do at Vitality?
My role is Head of Primary Care Partnerships and Services. 

Which office do you work in?
Since the pandemic, I work from home. Normally I’m based in the Stockport office. I work from the London and Bournemouth office occasionally as some colleagues I work closely with are based there.

Tell us a bit about your department.
My department is responsible for primary care services. This includes Vitality GP, face-to-face GPs, the GP Advice Line and a mental health and mole check service. We look after training, provision of services, governance and risk for these services. We also work closely with other departments to make sure our customers have a safe and smooth clinical journey.

What’s great about the department you work in?
I work with a great team who give their all every single day and have a wide set of skills. We collaborate with external partners and other departments. This means our department has to be comfortable with fast-paced change. It suits me as it’s unlikely our work will become monotonous.

What’s the best thing about working at Vitality?
It’s an energetic and exciting place to work. Plus, it heightens your awareness of your own health. I am probably healthier now than when I was a teenager!

How long have you worked at Vitality?
I have worked at Vitality for two years, so I’m still a relative newbie.

What do you do at Vitality?
I’m an Operations Manager in our Customer Service Department.

Which office do you work in?
I’m based in the Bournemouth office. But I manage teams up in Stockport too, so I work from either site. Although there was a lot of remote working in 2020!

Tell us a bit about your department.
We call our Customer Services Department ‘Member Care’. And that’s what we do - we care for our members. Our members contact us to discuss very personal health matters. It’s important that our team is incredibly caring and capable people that truly make a difference. Over two sites, the Member Care department is split into various specialist areas. Each one is headed up with an Operations Manager, like myself. It’s a fairly large department, but it has a great community feel.

What’s great about the department you work in?
We have a diverse mix of people from all backgrounds. This diversity brings such a variety of knowledge, experiences and views. It helps create an enriching environment that makes it a great place to work. It also means the rate of change and improvement is off the scale.

What’s the best thing about working at Vitality?
Without a doubt the best thing about Vitality is the people. As a people manager, I strongly believe that without our great people we are nothing. The feeling of community and being part of something is everywhere in Vitality. The support that the business gives to all of us is second to none.

How long have you worked at Vitality?
22 years.

What is your job role?
Senior HR Advisor.

Which office do you work in?
Stockport. The office is well located with transport links to Manchester and Buxton. There’s a college of further education located very nearby.

What’s it like to work in your department?
Working in HR is very demanding. No day is ever the same and the pace is fast.  There is a variety of work to get involved in, including salary and bonus reviews, flexible benefit reviews and benchmarking job roles.  There is a high level of autonomy where you are responsible for your workload.

What’s great about the department you work in?
Teamwork is key in all areas of HR regardless of location. The HR team live the values of Vitality on a daily basis and I am extremely proud of the team we have. We’re able to support the many projects, changes and initiatives within the company.

What’s the best thing about working at Vitality?
I was once asked the top five reasons why I love working here and here they are:

1. I get to be part of a company who value their customers by rewarding them for being healthy
2. I get to be part of a company who value their staff and reward them in a variety of ways
3. I am part of a team that supports each other every day
4. I work with colleagues who work hard and want to do their best every day
5. I am a Star Award winner and feel that it is fantastic being part of this reward and recognition scheme.

How long have you worked at Vitality?
I have been at Vitality for just over a year. This is my second time here as I was a contractor in my first stint.

What do you do at Vitality?
I lead the IT Governance and SIAM function (that’s service integration and management). 

Which office do you work in?
I work from the Bournemouth office, but have the flexibility to work from home if suitable. It’s a short cycle ride from home. It’s five miles around the harbour and along the beachfront – there’s no better commute.

Tell us a bit about your department. 
I work in the IT department, which supports the whole business.

What’s great about the department you work in?
It is a great place to be because of the diversity of the work. We cover everything from first line support to architecture and design. It makes every day different. You can be involved in so many aspects of the Vitality applications and services. You can also see the vision talented people have coming to life.

What’s the best thing about working at Vitality?
The people and the purpose. Vitality is one of the few companies where everyone lives the values and remain focussed on the customer. I love the pace, the collaboration between teams and the willingness to remove complexity and ambiguity from problems. We have such a diverse and inclusive culture, which is reflected through our people.