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Contacting us about a claim

What type of claim are you contacting us about?

Choose which Vitality product you want to get in touch about

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Health Insurance

Dealing with a health condition or want to start a claim? The easiest way to start a new claim or keep track of existing ones is online, via the Care Hub.

Go to the Care Hub now

If you haven't used our Care Hub before, read our step-by-step guide on how to request care. From here you can:

  • Book video GP consultations
  • Book physio sessions
  • Access mental health support
  • Request care for yourself
  • Get instant treatment decisions
  • Book a virtual or in-person consultation
  • View and manage your approved treatments, bills, and payments
  • Understand your benefits and track your excess.
Got a query?

Check out our health claims FAQs for the answers to the most popular questions. If you can’t find what you’re looking for, give our Health team a call on 0345 602 3523. They’re available Monday to Friday 8am to 7pm and Saturday 9am to 1pm. We will be closed on bank holidays.

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Life Insurance

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Travel Insurance

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