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Apple Watch orders, deliveries and returns

Learn about Apple Watch orders, plus find an answer to an order, delivery or return problem.

Apple Watch orders with Vitality

You can order selected Apple Watch models with Vitality. Apple Watch models may differ for members who have previously taken out the Apple Watch offer with Vitality. Please visit Member Zone for more details.

Models currently available in this offer include:

  • Apple Watch Series 6
  • Apple Watch SE

If you’re an existing Vitality member, simply log in to Member Zone to order an Apple Watch.

If you’re new to Vitality, you can view the full range offered on our Apple Watch offer page before buying a Vitality plan.

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Apple Watch payments and Vitality activity points

Apple Watch Series 6 starts at £379. 

Eligible Vitality members will make an initial upfront payment from £37 followed by 36 monthly payments of between £0 and £9.50. The upfront payment will vary depending on the model they choose, but the monthly payments are still between £0 and £9.50.

Upfront payments and monthly contributions differ for members who have previously taken out the Apple Watch offer with Vitality. Please visit Member Zone for more details.

To fully fund the balance of your Apple Watch, earn 160 Vitality activity points every month and stay with us for the entire loan period. Take a look at all the ways you can earn Vitality activity points.

Here’s an example 

Based on a Vitality member with an Apple Watch Series 6, 40mm Space Grey Aluminium Case with Black Sport Band:
Total price Initial upfront payment Your activity Monthly Direct Debit payment Balance paid Total saving
£379 £37 160 activity points per month for 36 months £0 £0 (0% APR, variable Direct Debit for 36 months) £342
£379 £37 80 activity points per month for 36 months £4.50 £162 (0% APR, variable Direct Debit for 36 months) £180
etika logo - the slogan is fairer finance

Will I pass the credit check for an Apple Watch order?

Apple Watch with Vitality is offered on a 0% APR credit loan agreement with etika. When you order an Apple Watch with Vitality, you’ll set up an account with etika.

Your eligibility to order an Apple Watch with Vitality will therefore depend on the decision to approve your credit.

If you'd like to know more about applying for credit, please visit etika.

Visit etika

Orders and returns

How much will my initial upfront payment be?

Upfront payments and monthly contributions differ, depending on which Apple Watch model you choose and how many monthly activity points you earn.

For members who have not previously taken out Apple Watch with Vitality:

  • Apple Watch Series 6 starts from £37 upfront
  • Apple Watch SE starts from £17 upfront.

For members who have previously taken out Apple Watch on their Vitality Plan:

  • Apple Watch Series 6 starts from £145

You can order one Apple Watch per plan. So if there is more than one adult on a plan, only one adult member will be able to order an Apple Watch.

Please visit Member Zone for more details. 

What is AppleCare+ for Apple Watch and do I get it if I buy Apple Watch with Vitality?

AppleCare+ for Apple Watch is an insurance product that provides up to two years of telephone technical support and hardware coverage, including up to two incidents of accidental damage, each subject to a £49 excess fee. In addition, you get 24/7 priority access to Apple experts by chat or phone.

Vitality don’t include AppleCare+, but you can buy it directly from Apple.

Can I get a refund if I change my mind?

We’d encourage you to visit the Apple Store first to try on different models and find your preferred design before buying one through Vitality. However, you can cancel your Apple Watch benefit and receive a full refund for your initial upfront payment at any time during your 14 day cooling off period, which begins on the day your Apple Watch is delivered. You can find more details on this and how to return your Apple Watch on the Member Zone.

What happens if I accidentally close the window during the Apple Watch order process?

If you accidentally close the window during the Apple Watch order process, before you've clicked ‘Proceed to payment’, you’ll have to start again.

Once you’ve clicked ‘Proceed to payment’, you won’t be able to make any changes to your Apple Watch order.

If you click ‘Proceed to payment’ and close the window before registering for or logging into etika, you’ll have 48 hours to register or log in to continue the order.

After 48 hours, if you’ve not registered or logged in to etika, you’ll have to start again.

To start again, select the 'Choose your Apple Watch' button on the Apple Watch page in Member Zone.

An order will not be placed until you’ve made a payment.

Where can I find my Vitality order reference number?

If you want to speak to Vitality customer services about your Apple Watch order, you’ll need your Vitality reference number.

Please note: the Vitality reference number is not your Vitality membership number.

You’ll be able to find the Vitality reference number on your order confirmation and dispatch emails.

Once you’ve started earning Vitality activity points, you’ll also be able to find your Vitality reference number on the right hand sidebar of the Apple Watch page under ‘Partners and rewards’ within Member Zone online.

When will my Apple Watch be delivered?

We'll send you an email with an estimated delivery date when your Apple Watch is ready for dispatch.

Once your Apple Watch has been dispatched, you’ll get a text message giving you the option to change the delivery date, arrange delivery to a safe place or neighbour or to collect your Apple Watch from a local depot.

Please note that you can’t amend the delivery address once your Apple Watch has been dispatched.

Apple Watch are only able to deliver to a UK business or residential address. They’re unable to deliver to BFPO (British Forces Post Office) addresses.

For any other queries on delivery, you can freephone DHL on 02476 937 770. Simply provide your tracking or consignment number so they’re able to locate your delivery details.

What do I do if my Apple Watch has been damaged in transit?

If you think that your Apple Watch has been damaged in transit, for example the box is crushed or the screen is cracked, please contact us within 48 hours of delivery.

You can do this by sending us a secure message via ‘Contact us’ in the footer in Member Zone or by calling us on one of the following numbers:

  • Personal Healthcare plans: 0345 602 3523
  • Business Healthcare plans: 0345 602 3437
  • Corporate Healthcare plans: 0345 279 8865
  • Life Insurance plans: 0345 602 3523

Our lines are open between 8am - 7pm Mondays to Fridays, and 9am to 1pm on Saturdays.

Please note that you will need to pay for the return postage.

What do I do if my Apple Watch is damaged?

Damaged within 90 days of delivery:

Dead on Arrival:

If your Apple Watch is non-operational upon first use, you can contact the AppleCare team for a free diagnosis over the phone. If confirmed dead on arrival, Vitality can request a return of the unit. Your AppleCare Case ID must then be provided. Full credit will be given once the watch has been received.

Not dead on arrival: 

If the issue appears after the first use, the Apple one year Warranty applies. You can contact the AppleCare team for a free diagnosis over the phone. A physical inspection may be required by an approved Apple service provider – just so you know, fees may apply. If the examination reveals that it is a manufacturer defect, the unit will be repaired or exchanged for free with AppleCare.

Apple also offer a 90-day Complimentary Support on their new devices. 
You can visit Apple support at support.apple.com

Damaged between 90 days to one year from activation:

If your Apple Watch is damaged between 90 days to one year from activation, the Apple one year warranty may apply. You can contact the AppleCare team for a phone diagnosis or visit an approved Apple service provider where a physical inspection may be required – just so you know fees may apply.  

If the inspection reveals that it is a manufacturer defect, the unit will be repaired or exchanged for free with AppleCare. 

If the issue is revealed as non-manufacturer related defect, a quote for repair costs will be provided to you.

Damaged more than one year from unit activation: 

If your Apple Watch is damaged more than one year from activation, the device will not be covered by AppleCare and must be inspected by an official Apple service provider – just so you know fees may apply. 
If the inspection reveals that there is a manufacturer/software defect which is covered under the Consumer Law Claim, the unit will be repaired or exchanged for free by the approved Apple service provider who will then seek reimbursement from Apple. 

If the issue is revealed to be non-manufacturer related or not covered under the Consumer Law Claim, a quote for the repair cost, including parts, will be provided to you.
 

How do I return my Apple Watch?

If you need to return your Apple Watch, please get in contact with us as quickly as possible.

You must return your Apple Watch within the 14 day cooling-off period.

Please either send us a secure message via ‘Contact us’ in the footer in Member Zone or call us on one of the following numbers:

  • Personal Healthcare plans: 0345 602 3523
  • Business Healthcare plans: 0345 602 3437
  • Corporate Healthcare plans: 0345 279 8865
  • Life insurance plans: 0345 602 3523

Our lines are open between 8am – 7pm Mondays to Fridays, and 9am to 1pm on Saturdays.

Please note that you will need to pay for the return postage.

Important information

Offer applies to selected Apple Watch Series 6 and Apple Watch SE 40 mm or 44 mm models only. Offer only available to members aged 18 or over. Not available in the Channel Islands. Eligibility for this offer is subject to financial circumstances and status. Upon a successful credit check you'll need to make an initial upfront payment which will vary depending on the model you choose to a maximum of £167. The maximum RRP of Apple Watch under this offer is £509.00.

Eligible VitalityHealth and VitalityLife members will need to agree to a consumer credit agreement (0% APR) and set up a variable Direct Debit for 36 months. Your monthly payment will depend on tracking your level of activity in the previous month and could be between £0 and £9.50. Upfront payments and monthly contributions differ for members who have previously taken out the Apple Watch offer with Vitality. Please visit Member Zone for more details.

If you are unable to maintain your payments the lender reserves the right to cancel your credit agreement. If you cancel your Vitality plan and have not completed your payments under the credit agreement, your credit agreement with the lender will continue under the terms of that agreement. VitalityHealth and VitalityLife are trading name of Vitality Corporate Services Limited, who for the purposes of this offer are acting as a credit broker only and not a lender. etika is the exclusive lender. Vitality Corporate Services Limited is authorised and regulated by the Financial Conduct Authority. Registered office at 3 More London Riverside, London, SE1 2AQ. Further terms and conditions apply. etika (a trading name of etika Finance UK Ltd) is a company registered in England and Wales 07440512 and authorised and regulated by the Financial Conduct Authority. Registration number: 697658. Company address: WeWork, No.1 Spinningfields, Quay Street, Manchester, M3 3JE. Copyright © 2021 etika. All rights reserved.

Details correct as of May 2021. View the full terms and conditions.