Payments
Payments explained
When you apply for a Prime membership with Vitality, you set up a Direct Debit with etika for £7.90 each month for a maximum of 10 months.
Who do I speak to about my payments?
etika is responsible for taking your Direct Debit payments.
If you have any queries or questions about your Direct Debit payments, you can sign in to your etika account to view your balance and payment history or visit their website for contact information.
Payments and Vitality activity points
You’ll pay either £0 or £7.90 per month, depending on your monthly activity.
To have your membership contributions fully funded by Vitality, you need to earn 160 Vitality activity points every month and stay with us for the entire purchase period.
Example
Stanley takes out an eligible VitalityHealth plan. He buys a compatible activity tracker and takes out the Prime membership reward, with £0 to pay upfront.
After completing his Health Review in month one, by month two he’s tracking his steps on an activity device and is earning Vitality activity points. At the end of month two, he’s earned 160 activity points. We apply the points he’s earned in month two, so he doesn’t have to contribute £7.90 in month three, because Vitality pays it for him as a reward.
In month three he pulls a muscle, which means he only earns 100 activity points. In month four he contributes £7.90. But the 100 points he earned in month three roll over to month four.
Back to full fitness in month four, Stanley easily earns the remaining 60 activity points he needs to reach 160 activity points for this month, and so gets his Prime membership reward in month five. He carries on earning 160 points a month, so he doesn’t make any further contributions towards his Prime membership for this year.
Stanley’s stayed active and earned Prime rewards, so he renews his Prime membership with Vitality.
| Month 1 | Month 2 | Month 3 | Month 4 | Month 5 | Month 6 | |
|---|---|---|---|---|---|---|
| Points earned | Join and set up | 160 | 160 | 100 | 100 + 60 | 160 |
| Points rolled over | n/a | No | No | Yes | No | No |
| Payments | n/a | n/a | £0 | £0 | £7.90 | £0 |
Frequently asked questions
How can I check my Vitality activity points towards my payments?
Once you’ve started earning Vitality activity points towards your Prime membership through Vitality reward, you can see a detailed breakdown of which points count towards your reward on the Vitality Member app. You can view your overall Vitality points in Member Zone online.
You can view your Vitality points statement from the Vitality Member app by tapping on ‘My Weekly Activity’ and then ‘View Plan Points Statement’.
In Member Zone online, simply log in and navigate to ‘Partners and rewards’, click on Amazon Prime and your progress so far will be shown in the right hand sidebar. To view a detailed breakdown of your Vitality activity points, you can navigate to your Vitality points plan statement from the right hand sidebar of the homepage in Member Zone.
How do I query my Vitality activity points towards my payments
If you’ve checked your Vitality points statement and you believe there’s been an error, please send us a secure message in Member Zone and we’ll investigate for you.
To send us a secure message, navigate to your Vitality points plan statement from the right hand sidebar of the homepage in Member Zone, scroll down to the bottom of the page and click ‘Query points’.
Remember if you’re tracking multiple activities a day – for example both steps and heart rate workouts – the Vitality Member app will only reward activity points for the one daily activity with the highest points earned.
What’s the Vitality contribution to payments?
When you take out a credit agreement with etika, you agree to contribute £7.90 a month for a maximum of 10 months for your Prime membership. Vitality offers you the opportunity to earn Vitality activity points to reduce your contribution to £0 a month. The Vitality contribution therefore refers to the payment made towards your monthly Direct Debit with etika, which is earned from your Vitality activity points.
You can view the Vitality contribution to your payments in the ‘Partners and rewards’ section of Member Zone, or in the Prime membership benefit area of the Vitality Member app.
Let’s take an example:
The maximum monthly contribution for Prime membership with Vitality is £7.90.
If you’ve earned less than 160 Vitality activity points in the month, you’ll contribute £7.90 the following month. The Vitality contribution is therefore £0.
To reduce your monthly contribution to £0, the Vitality contribution would need to be £7.90 based on you earning 160 Vitality activity points in the month.
Your first Direct Debit payment will be taken on the 19th of the following month after your activity month, so if you didn’t earn 160 Vitality activity points in February, your Vitality contribution is £7.90 and your Direct Debit from etika will be £7.90 on the 19th March.